You Have Questions


Do not hesitate to send us an email if you can't find what you're looking for.

Creating an account with Pantasia is simple. Go to the top-right corner of your browser and click on the "PLAY NOW" button to begin the signup process, or simply click HERE. Fill out all of the required fields in the short registration form.

It is both safe and legal to gamble online with Pantasia casino. Pantasia are fully compliant with international fair gaming and safety regulations and are licensed for operation by the Central Government of Curaçao, operation under license number 8048/JAZ held by SSC Entertainment NV.

Having more than one account is not allowed. If you are attempting to register and you have an old account, please contact our Customer Support.

Our terms and conditions are listed on our website and you can access them via the link in the footer or buy clicking HERE.

Absolutely! Our system utilizes a 128 bit SSL Digital Encryption to ensure the security of all your transactions. This technology is currently used by all major financial institutions.

When you are required to verify your account, we will notify you by sending an e-mail to your registered e-mail address.


Under certain circumstances we may require verification of identity and/or address in order for us to comply with the statutory requirements. The following describes the acceptable documentation:

  • • Passport or national identity card
  • • Driving License together with one of the following:
  • • A copy of a recent utility bill (e.g. gas, telephone), less than three months old (Mobile phone bills are not acceptable.)
  • • Bank/credit card statement, less than three months old

Pantasia offers the most popular banking options available online including Neteller, Skrill, Neosurf and Bitcoin.

The minimum deposit for most countries and payment providers is $25. This can depend on your country of residence and the payment method being used.


You can check the minimum deposit amounts by logging into the casino and navigating to the Cashier. From there, simply click 'Deposit'.

You make withdrawals via the same cashier that you deposit in. There is a tab at the top to switch between deposit and withdrawal pages.


A player is permitted to withdraw a maximum of $2000 USD of their winnings per month unless otherwise agreed upon with their VIP Manager.


More information can be found in the Terms of Use.

The payouts of our games vary. All games results are determined by Rival’s cryptographically secure random number generator which has been independently tested and confirmed to provide suitably random sequences of numbers. Independent auditors audit payouts from time to time. Depending on the game, the system may use a single deck or multiple decks that are shuffled before every wager.

If the gaming server received the bet it will be recorded and the result will be displayed after your Internet connection comes back. If the gaming server does not receive the bet you will either see the result of your previous bet or you will be asked to complete the unfinished bet.

This is caused by poor Internet performance. The results from the server are not reaching your computer so the slot wheels just keep spinning because they have not received the message telling them when and where to stop. If you close the program and run it again you will be refreshed to the last known position.

This is caused by poor Internet performance. The results from the server are not reaching your computer, so the roulette ball just keeps spinning because they have not received the message telling them when and where to stop. If you close and run the program again, you will be refreshed to the last known position.

This is caused by a bad or slow Internet connection. The gaming server will hold the wager until it can resolve the bet.

You may view your wagering history in the Cashier. Click "My Details" and "Wager History". Your complete wagering history is available right back to the day you signed up.

Your data is protected using our in-depth technical security precautions to ensure breach protection and data integrity is prime. Click HERE to view our Privacy Policy.

We are committed to high standards of information security, privacy and transparency, making all the necessary efforts in our ongoing preparations for the General Data Protection Regulation (GDPR):


  • • We are amending our activities and associated policies and procedures as necessary in order to fully comply with GDPR following a thorough assessment, including a new data breach reporting procedure.
  • • We are checking our procedures to ensure they cover all the privacy rights individuals have, including access right to their personal data, the right to erasure, portability right or the right to object to some processing activities.
  • • We are adding supplementary safeguards in the Data Processing Agreements which we concluded with our data processors.
  • • We are reviewing all our main business partners for compliance with GDPR paying special attention to our marketing activities providers.
  • • We are carrying out Privacy Impact Assessments, as necessary.
  • • We are implementing very clear data retention terms for each type of personal data based on the mandatory legal requirements (such as the Anti Money Laundering laws) for storing some categories of personal data.
  • • Our websites will have new features for collecting marketing consents, which are being implemented so that our customers will have the assurance that they will be contacted and treated in accordance with GDPR requirements.
  • • All our websites will contain an updated and clearly identified Privacy Policy.
  • • All data processing activities are grounded on lawful basis.


We have a designated Data Protection Officer and a dedicated communication channel, available for all interested customers:

Pantasia is licensed by the Central Government of Curaçao. SSC Entertainment NV holds the applicable gaming license with Antillephone NV.

This depends on where you live. You are required to be of the minimum age to gamble in your jurisdiction. In general, Pantasia absolutely does not accept any players under the age of 18.

Yes, Pantasia operates under the licensing jurisdiction of the Government of Curaçao.

Yes! One of Pantasia’s highest priorities is to ensure complete security of information. To be able to provide the highest privacy available we use the SSL5 protocol with 128-bit encryption. The system allows the highest security and integrity for all information that passes to and from our server.


These precautions prevent access by unauthorized third parties. Apart from regular reports, which are sent to our customers via email, we strongly recommend all our players to make full use of the transfer and wagering histories available in the cashier.